SUPPORT
A real human reads every email.
Email **`support@rohosuite.com`** for any question, bug report, or feature request related to a RohoSuite product.
WHEN REPORTING A BUG
Please include
- The product and version. Version shows on the welcome dialog the first time AnansiBuild loads, and is also embedded in
%AppData%\Autodesk\ApplicationPlugins\AnansiBuild.bundle\Contents\2026\AnansiBuild.addin(or2027\for Revit 2027). - Your Revit version (2026 or 2027)
- Your Windows version
- Steps to reproduce the problem
- A screenshot or short screen recording, if relevant
- The .rvt file or a representative sample, if you can share it (we'll respect confidentiality)
OTHER CHANNELS
Where else to look
- Documentation: see Docs for installation, getting started, and feature reference.
- Release notes: Release notes lists every shipped change.
- Issue tracker: not currently public. Email is the right channel for now.
REPORTING SECURITY ISSUES
Responsible disclosure
If you discover a security vulnerability in any RohoSuite product, please report it privately rather than publicly. Email support@rohosuite.com with [SECURITY] in the subject and include:
- The product and version affected
- A description of the vulnerability and its impact
- Steps to reproduce, if available
- Any relevant proof-of-concept code or files
We will acknowledge receipt within 2 business days, work on a fix promptly, and credit the reporter (with permission) in the release notes once the fix ships. Please do not disclose the issue publicly until a fix is available.
STATUS
All RohoSuite tools are actively maintained and supported.